If you have concerns about the services you have received from a Community First Health Plans’ provider, please discuss them with your primary care physician (PCP). If your concerns cannot be resolved by your PCP, or if you have complaints or concerns about any aspect of your health plan, feel free to call Community First’s Member Services Department at (210) 358-6070 or toll-free at (800) 227-CFHP, or submit a written statement using the Complaint Form.
12238 Silicon Drive, Suite 100
San Antonio, TX 78249
Attention: Member Services Resolution Unit
PO BOX 149104
Austin, Texas 78714-9104